Returns & Refunds Policy
Custom Packaging Orders: No Returns • Damage Claims: 3 Days • Refund Window: 7 Days
Custom-made packaging is final sale. If it arrives damaged or defective, we’ll make it right.
This unified policy applies to all orders placed with Seven Packaging. We do not accept returns on custom packaging under any circumstances. If your shipment arrives damaged or with a manufacturing defect, notify us within 3 calendar days of delivery. Refund requests will be considered within 7 calendar days of delivery. In most cases, our primary remedy is to reprint/replace affected items promptly.
1) What’s Covered
- Manufacturing defects (die-cutting, gluing, print registration, incorrect materials/finishes).
- Transit damage (crushed cartons, severe dents, tears visible on arrival).
- Incorrect specs delivered (size, artwork version, quantity) that differ from your final written approval.
Not covered: approved typos/low-res artwork, minor color variance (≈ ±5%), normal size tolerance (≈ ±2 mm), wear after delivery, storage/handling damage.
2) Claim Windows
- Damage/Defect Notice: within 3 days of delivery.
- Refund Consideration: request within 7 days of delivery (only if reprint/replace is not feasible).
3) How to Start a Claim
Email [email protected] with:
- Order number.
- Clear photos/videos of affected items and the outer shipping carton (for transit damage).
- Quantity affected.
- Your preferred resolution (reprint/replace or refund review).
We acknowledge within 1 business day and complete our review within 2 business days.
Custom-Made Products
No returns accepted. Primary remedy is reprint/replace at no cost when the issue is validated.
Refunds (When Applicable)
Considered within 7 days of delivery only if a reprint/replace isn’t feasible or the order is canceled before production.
Stock, Unprinted Supplies
If offered: returnable within 14 days in new, unopened condition. 15% restocking fee may apply.
Evidence First
We usually don’t require returns for custom goods; photos/video typically suffice for validation.
4) Shipping Costs & Return Method
- Our fault (defect/incorrect item/transit damage): we cover replacement shipping. If a physical return is needed, a prepaid label (RMA) is provided.
- Customer-initiated returns (stock items only): customer pays return shipping.
- Original shipping charges are non-refundable unless the issue was our error.
5) RMA & Return Address
An RMA and the correct return address will be provided if a return is required. Unauthorized returns may be refused.
6) Processing Timelines
- Claim review: within 2 business days.
- Reprint/replace production: 2–5 business days after approval (plus transit).
- Refunds (when approved): issued to the original payment method within 5–10 business days.
7) Order Changes & Cancellations
- Cancel before proof approval/production for a full refund.
- After proof approval or production start, orders are ineligible for cancellation (custom work in progress).
8) Color, Material & Size Tolerances
- Color shift up to ±5% vs. screens/office prints.
- Size tolerance ±2 mm on finished goods.
- Surface artifacts typical of kraft/recycled stocks.
These tolerances do not qualify as defects.
9) Sample Kits
Sample kits and swatch books are non-refundable, but we will replace kits that arrive damaged or incomplete.
10) Contact
Email: [email protected]
Hours: Mon–Fri, 9:00–18:00 (ET)
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